• Handle inbound and outbound calls in a professional manner
• Generating Leads
• Address customer queries, complaints, and requests promptly
• Provide accurate information about products/services
• Maintain detailed records of customer interactions
• Follow communication scripts and company guidelines
• Escalate complex issues to the concerned department
• Ensure customer satisfaction and build long-term relationships
• Rotational shifts (Day/Night)
• To handle both inbound & outbound calls
• To educate the people calling about the facilities offered by the Home Healthcare
• To transfer the incoming calls to the correct extension.
• Proper diversion or handling of calls in case the person is not available.
• Customer Feedback Entry in complaint Tracker.
• VIP list Updating
• Responsible for calls on IVR
• Coordination for patient requirement
• Responsible for Daily census
• Responsible for her call conversion
• Responsible for Web query
• Responsible for daily handover report to HOD

Candidate must have experience in Healthcare Industry and Candidate must have experience in voice process